Return Policy – Quilar.xyz

At Quilar.xyz, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Below is our return policy to guide you through the process.

1. Return Eligibility

To be eligible for a return, the item must be unused, unopened, and in the original packaging. Items should be returned within 30 days from the date of purchase. Please note that certain products, such as skin care, hair care, and makeup items, may be excluded from returns for hygiene reasons.

2. How to Return an Item

To initiate a return, please contact our customer service team at support@quiron.xyz with your order number and reason for return. Once your return request is approved, we will provide you with a return address and instructions.

3. Return Shipping Costs

Customers are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a tracked shipping service for returns, as we are not responsible for lost or damaged returns.

4. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If everything is in order, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

5. Non-Refundable Items

Certain products may not be eligible for returns, including but not limited to:

• Opened or used skin care, hair care, and makeup products.
• Gift cards.
• Sale or clearance items.

6. Exchanges

We do not offer direct exchanges. If you would like a different product, please return the item for a refund and place a new order.

For any further questions regarding our return policy, feel free to reach out to our customer service team at admin@quiron.xyz.

Thank you for shopping with Quilar.xyz!